Frequently Asked Questions – FAQ

All of our templates are eBay compliant active Content Mobile Optimized templates are Mobile Responsive Active Content Compliant Custom Designs Mobile Friendly Shopper Friendly Eye-Catching Templates. Our templates are eBay Mobile friendly, iPhone Friendly, iPad Friendly, Android Friendly, Tablet Friendly.

BiggerBids clients are seeing up to a 60% boost in sales.

Step-by-step Tutorials

Custom Auction Templates

Frequently Asked Questions

Browse through the most common questions and answers on our FAQ page. If you can’t find what you need, please feel free to contact us and we’ll be happy to help.

How To Post Your Auction To eBay®
How To Create Your First Auction

eBay i-ways.net Mobile Friendliness and Active Content Test

Thank you for being a BIggerBids customer! We know this is unsettling but let us reassure you that you and our templates are incompliance with the latest eBay requirements regarding active content and mobile friendliness. What you are seeing is a warning. If you click on that orange warning you will see the following details/explanation:

“HTML 5 standards only allow limited use of HTML links in Sandbox mode. It is not yet clear to what extent the use of links is allowed in eBay listings. We will adjust the analysis accordingly. – See more at: http://www.i-ways.net/mobile-friendly/en-us/result/282460131444/EBAY-US#sthash.g9yVTk88.dpuf

Basically, eBay is not very communicative and forth coming with what exactly is and isn’t allowed. As long as you do NOT see a RED Error, you are ok.

If you see a RED ERROR, please notify us immediately so we can rectify the error.
Please provide the template you are using and a link to the eBay auction showing this error.

What forms of payment do you accept?

We currently accept payments via Credit Cards (Visa, MasterCard, American Express), Debit Cards and PayPal.

How much does it cost?

BiggerBids is an unlimited use of our services (unlimited image hosting, template usage, and more).

We offer annual and monthly options. Our annual billing paid annually at $99, a savings of over 30%. If you prefer monthly billing, you’ll just be billed $10 per month, once per month, for as long as you keep the service. You can upgrade to annual billing at any time.

Monthly subscriptions: are monthly and you can cancel at any time. Your account will remain active and accessible through the end of your paid month so that you can have access to your images, content, etc. if needed

BiggerBids now offers an Annual Plan and we accept Visa, Master Card and American Express.

Annual subscriptions are paid annually and are for a one year term. They cannot be cancelled mid-year and are not refundable, not pro-rata.

Does the free trial include all the same features as the paid membership?

Yes, the trial account is identical to the paid account.

If I subscribe, can I unsubscribe at anytime or is there a contract? 

Subscriptions are monthly, and you can cancel your account at any time. Your subscription will remain active until the end of your paid month.

Features and Pricing

Can I create an auction template for Bid4Assets or GunBroker auction site?

Yes, you most certainly can! The BiggerBids system generates standard HTML for your layouts. Therefore, they can be used with nearly any online auction or classified listing site and marketplace. We have many many customers on Bid4Assets, GunBroker and other Auction Market Places.

Mobile Responsive Auction Templates

How do I switch templates on an existing auction?

In BiggerBids, you simply apply a new template in step 3 for a particular listing (very easy). This will generate new BiggerBids HTML code.  Copy and this new HTML code.  Then you go into eBay, and revise the listing by removing the old HTML code and pasting in the new HTML code.

Can I delete an auction from my account after I launch it on an auction site?

NO. Be very careful. Deleting an auction also deletes the pictures associated with that auction. If you delete an auction its pictures will no longer appear in your live online auction. Once your online auction is finished you can then safely delete an auction from your BiggerBids account.

Can I use the BiggerBids templates on international sites?

You certainly can! The BiggerBids system generates standard HTML for your layouts. Therefore, they can be used with nearly any online auction or classified listing site.

However, there is one section that should not be used unless you are listing on the eBay US site…

In your auction template settings section, you should choose not to show links to things like your other auctions, feedback and eBay ME page. The links that are generated there make the assumption that you are using eBay US.

How do I create my first auction

How to Create your first Auction

Log Into Your Account: If you haven’t done so already, log into your BiggerBids.com account.

Establish Your Template Settings: From the top of your screen (hereafter know as “Main Navigation”), click the link that reads My Template Settings. Each auction you create will render according to the way you have established your template settings. Scroll through your template settings page and update each section with the applicable information.

Create New Auction: Once your template settings have been established you can begin to create your first auction. From your Main Navigation, click the Create New Auction link. Here you will see only a few sections of details that you should fill in. The only required section is the title of the auction you are creating.

Notice that your Shipping Details section contains the information you set up in your Template Settings. We provide this section to you again here because we understand that you may want to change minor portions of this section like shipping cost or carrier. Once you are done filling in the details of your auction click the Save & Continue button. NOTE: You can always go back to this auction any time to make changes.

Add Pictures To Your Auction: Every auction can have an unlimited number of pictures that will be displayed within it. This page allows you to upload and manage the orientation and placement of those images. Once you have uploaded and configured each of the pictures for this auction, you can continue on to choose a template for your auction. New BiggerBids Image Uploader

Choose A Template For Your Auction: Each of our auction templates is professionally designed to “wrap itself around” the information you want displayed in your auction. From this page you can simply click any of the auction template thumbnails to see how it looks in that layout. Once you are satisfied with the template you’ve chosen you’re ready to post it to your favorite auction site or service.

Get The Code!: Each time you choose a new template you will see “Your Auction Details HTML Code.” This code can be copied and pasted to your favorite auction site or service.

How To Post Your Auction To eBay®

How do I add my logo, Store Logo, etc.?

First you need to upload the logo image using the ‘Image Hosting’ or ‘Step 2’.  Once uploaded get the logo URL (ex: https://www.biggerbids.com

Go to ‘Step 1’ and add the image using the WYSIWYG editor.  See here – http://screencast.com/t/gSoSybFSL3sP

You can also add the logo at the top or bottom of the template but adding the HTML code directly to the template HTML.  Follow these steps:

  1. Get the auction template HTML code from ‘Step 3’ – http://screencast.com/t/wwfVSm5Tbi
  2. Save the HTML to a text editor and add the HTML code for the logo at the top or bottom. – http://screencast.com/t/LgYUsQGtvs1l
  3. Attached is template with logo at the top.

I’m just about done with the short term items.  I had to add an additional plugin to the server to monitor the overall health.  I added additional functionality to the Manager Backend to filter members by their status and sign up date.

What are “Template Settings”?

Template Settings are selling details that tend to stay the same from one auction to the next. Your template settings help to drastically reduce the amount of time you spend creating each auction in your account. Every auction you create allows for shipping details, payment details and any additional information you want to communicate to your buyer. Rather than type the same information over and over, we suggest typing a general set of those details in your Template Settings and then slightly modifying them with each auction (if required).

What is a “Selling Profile”?

A selling profile is a collection of information that does not tend to change much from one auction to the next. Each auction must be assigned one selling profile. If your account only has one selling profile, it will be assigned to each auction by default.

Why would you need multiple selling profiles?

The best way to explain this is via an example. Let’s pretend we are talking about a seller named Nancy who primarily sells in two main categories on eBay – “Crafts” and “Women’s Clothing.” Chances are that most of her Crafts auctions look a lot alike and that most of her Women’s Clothing auctions look a lot alike as well. However, her Crafts auctions probably look much different from her Women’s Clothing auctions.

Nancy would be a prime candidate for using multiple selling profiles. She could establish one selling profile for her Crafts auctions and one for her Women’s Clothing auctions. Then, as she begins to create a new auction, she can assign the proper profile to that layout. It is a major time saver that reduces her need to continuously revisit this Template Settings section.

Can I create an auction template for Bid4Assets auction site?

Yes, you most certainly can!  The BiggerBids system generates standard HTML for your layouts. Therefore, they can be used with nearly any online auction or classified listing site and marketplace. We have many many customers on Bid4Assets.

I have created several auctions on your website and I want to email the link directly to the people and allow them to click on it to view the auction. What if I want to use your template for a Craigslist ad or I want to send it to a potential buyer?

BB auction is an internal link. You need to send them the link to the Ebay (or what ever the auction marketplace site you are using) auction that you created and are using the BiggerBids template/service for…However, the user could do the following:

  1. Copy the HTML code generated by BiggerBids
  2. Open their favorite text editor and paste the HTML code into the text editor (tons of free text editors available)
  3. Save the file as an HTML file (i.e. template.html)
  4. Send the HTML file to their desired recipient.

Custom Templates

Can I hire you to create or customize a custom template for me?

Most likely. Please contact us at support[at]biggerbids[dot]com with details regarding your customization needs. We’ll provide you with a quote and timeline. Usually, these can be completed within a week. Custom templates start at $500 and range up to $1,200 for typical projects.

Can I use a custom template with BiggerBids?

Yes. You can upload an unlimited number of custom templates to BiggerBids using the Custom Template Tool from within the Auctions Layout menu. However, your custom template must meet specific requirements to work with our system.

I like the templates but I noticed most of them have the pictures or something on the left. This makes it hard for mobile users to read the description. Is there any way to tweak the templates to make the description on the top left corner?

Yes, custom template.

eBay Help

I have an eBay shop. How do I add shop navigation to my auctions?

You can add this by going to the “Template Settings” section, and selecting the “eBay Settings” tab within your BiggerBids account.

If you wish to revise live eBay auctions once you add store categories to your template settings, you need to use the eBay Revise feature (which you can find at the top of the auction when signed into your eBay account). Replace all of the existing HTML code in the eBay description section with the new HTML code that BiggerBids has generated for you.

Does BiggerBids work with eBay’s Turbo Lister?

Yes. Copy and paste the HTML code generated by BiggerBids in the HTML View tab within the Description Builder.

How can I revise a live eBay auction?

You simply need to use the eBay Revise feature (which you can find at the top of the auction when signed into your eBay account). Replace all of the existing HTML code in the eBay description section with the new HTML code that BiggerBids has generated for you.

Can I set up multiple eBay accounts/stores, as templates?

Yes, user’s can use multiple eBay IDs with one BB account.

Images Help

How do I use a background image in a template?

To do this, you will need to manually add your own HTML to the HTML our system generates. In order to do this, you would need to add a surrounding DIV tag with your background image styled in. The opening tag would look like this:

<DIV STYLE=”background:url(‘http://www.sitename.com/image_path.jpg’);”>

Then, you would add an ending tag at the very end of your listing code like this:

</DIV>

How can I add an image to the item description?

You would need to make use of the Auction Layout Images functionality under the Auctions Layout menu. You can upload images to the Auction Layout Images area and then add them to any WYSIWYG text editor within BiggerBids.

How do I change image settings for my BiggerBids account?

You can control your image settings by going to My Account and selecting Account Settings. Here you can change the size of images uploaded to BiggerBids. The image width and height settings can be adjusted in the WYSIWYG editor.

When i embed a picture into the editor.  It comes up huge.  How do i reduce this?

The image width and height settings can be adjusted in the WYSIWYG editor.

Can I upload a PDF to BiggerBids?

No, you can only host the JPG, PNG, and GIF image formats on BiggerBids.

Can I upload multiple images at once?

Yes. You can use the Bulk Upload Tool in the Upload Images section.

Can I add a watermark to my images?

Yes. You can create an image watermark using the watermark tool found under the Image Hosting menu. Once you create a watermark, you can apply the watermark to your images during the image upload process.

How do I change the image layout?  I’ve tried updating it from classic clean to original and it doesn’t change the image layout in the template.  or is that only for when buyers click on supersize?

The image layout only applies when the gallery is opened (supersized).

Is image hosting unlimited?

Yes. As a member, you can upload an unlimited number of images to your account at no additional cost.

Managing Folders

How do I create a new auction folder?

You can create a new folder for auctions within your Manage Auctions page. Simply check the boxes next to the auctions you want to place in your new folder and scroll to the bottom of the screen. Choose to move the selected auctions to a new folder and type the name of the new folder in the box provided.Then click the Move button. Your new folder will be saved and those auctions you selected will be moved into it.

How do I rename an existing auction folder?

You can do this from your Manage Auctions page. Select the folder you want to rename at the top of the auction list and click the Go button. Then you will see a link at the top of the auctions list that allows you to rename that folder.

How do I add a YouTube video to my listing?

eBay has specific formatting rules for incorporating videos into a listing. To add a YouTube video, find the YouTube video you want to embed from the YouTube.com site.

Click the Share button below the video, then click the Embed button. eBay does not allow IFRAMEs in your listings, so you’ll need to check the box to use the old embed code.

Then copy the code provided.

Click the filmstrip icon (to embed media) within the BiggerBids WYSIWYG editor and select the Source tab from the top of the popup box.

Paste in the code you copied from YouTube and click the Insert button at the bottom of the popup box and it will display properly within your final auction layout.

What does WYSIWYG mean?

WYSIWYG is an acronym for What You See Is What You Get. BiggerBids employs WYSIWYG text editors throughout our site allowing you to format your auction input.

Can I cut and paste into the WYSIWYG text editors?

It is not recommended, especially heavily formatted text. By doing so, you are likely to encounter unattractive formatting and unwanted spacing. We recommend that you do the formatting within the WYSIWYG text editors.

How do I change the fonts on the template settings? Like the \&quot;EBAY STORE CATEGORIES\&quot;?  The name of my eBay store doesn’t\’t fit into the box, and you can only see part of the name.  also, i have a couple of tables that are wide, and the template doesn’t expand to accommodate them. so they run over the borders on the right.

Regarding changing fonts, a user can change fonts anywhere there is a WYSIWYG text editor.  If there is not a WYSIWYG text editor, then the font can’t be changed as it is hard coded into the template itself.  A custom template could be created to change font settings. Changing template widths to accommodate “wide items” such as large tables or longer titles requires a custom template with revised column widths

Account Details

Hi, I need to swap over my Account email.

We can change to your new requested email in the backend that is used to log into BiggerBids. But, It does NOT change any details associated with your user’s PayPal email address, you’ll have to do that via your PayPal account…here are the steps to do so: How to find recurring Paypal subscriptions you are paying.

  1. Browse to My Account > Profile
  2. Click on “My Money” at left followed by the “Update” link to the right of “My preapproved payments.”
  • You’ll see a listing of all your active and canceled subscriptions which you can filter by Active, Suspended, Completed, or Canceled. If you can’t find what you’re looking for here, click on the “preapproved payments plan” page to see more.
  1. You will need to first cancel this subscription and then recreate it with your new PayPal account info. Don’t worry, you won’t lose your BiggerBids account settings and photos when doing this. You’re just creating a new PayPal subscription.
  2. To cancel, simply visit the Subscription Details link under your My Account tab within your BiggerBids account. Once you have cancelled, you will revisit that same page to create the account with your new PayPal account.

Am I able to access deleted and/or recycled auctions?

Deleted auctions stay in the recycle bin for 30 days before being permanently deleted.

To change Your BiggerBids Subscription to Credit Card Payment:

Simply visit the ‘Subscription Details’ link under your My Account tab within your BiggerBids account. Once you have cancelled, you will revisit that same page to create the subscription with your Credit Card instead of your PayPal account information.

1. If you choose to pay your subscription via Credit Card, your payment is processed directly and NOT via PayPal
2. You can also change your subscription to our annual plan @ $99

Occasionally, an email host (such as AOL, Yahoo, etc) will flag our system generated confirmation emails as spam and not deliver them to you. Just send us an email to support[at]biggerbids[dot]com, and we will promptly reply with your confirmation code.

How do I change or edit the PayPal account used for my subscription to BiggerBids?

You will need to first cancel this subscription and then recreate it with your new PayPal account info. Don’t worry, you won’t lose your BiggerBids account settings and photos when doing this. You’re just creating a new PayPal subscription.

To cancel, simply visit the Subscription Details link under your My Account tab within your BiggerBids account. Once you have cancelled, you will revisit that same page to create the account with your new PayPal account.

How do I change or edit my payment in PayPal

How to find recurring Paypal subscriptions you are paying.

  1. Browse to My Account > Profile
  2. Click on “My Money” at left followed by the “Update” link to the right of “My preapproved payments.”
  3. You’ll see a listing of all your active and canceled subscriptions which you can filter by Active, Suspended, Completed, or Canceled. If you can’t find what you’re looking for here, click on the “preapproved payments plan” page to see more.

How to Add a New Funding Source in PayPal:

If you want to use a new funding source for your subscription, login to PayPal, then ADD the new credit card or bank account to your PayPal account, then CHANGE the funding source shown on the BiggerBids subscription record to use the new card/account.  You can then delete the old credit card or account if you wish.  You must follow these steps in this exact order, or PayPal will probably cancel your subscription.

**Warning:  If you login to your PayPal account and delete a card or bank account that’s being used for your BiggerBids subscription, PayPal MAY cancel your subscription. PayPal may also cancel a subscription if the credit card expires or is not updated in the specific sequence that PayPal requires. PayPal gives warning of this, but it is in small type and easy to overlook.

If your BiggerBids subscription was cancelled by PayPal Don’t worry, you shouldn’t lose your BiggerBids account settings and photos.Simply visit the Subscription Details link under your My Account tab within your BiggerBids account to create/update the account with your PayPal account again.

My PayPal Subscription got cancelled

Sometimes subscriptions get cancelled by PayPal, we average 2 or 3 customers a month experience this. No one knows why…it’s a PayPal thing.  You’ll need to recreate the subscription within PayPal.  I need you to go through these steps.

  1. You will need to first cancel this subscription and then recreate it. Don’t worry, you won’t lose your BiggerBids account settings and photos when doing this. You’re just creating a new PayPal subscription.
  2. To cancel, simply visit the Subscription Details link under your My Account tab within your BiggerBids account.
  3. Once you have cancelled, you will revisit that same page to create the account with your new PayPal account.

How to find recurring Paypal subscriptions you are paying.

  1. Browse to My Account > Profile
  2. Click on “My Money” at left followed by the “Update” link to the right of “My preapproved payments.”
  3. You’ll see a listing of all your active and canceled subscriptions which you can filter by Active, Suspended, Completed, or Canceled. If you can’t find what you’re looking for here, click on the “preapproved payments plan” page to see more.

We just wanted to let you know that your subscription payment to BiggerBids.com didn’t go through.  Usually this is because your credit card on file with PayPal has expired or some of your information has changed.  Or possibly because you’ve been added to the no-fly list.  But probably not that!

GOOD NEWS: You can fix this in LESS THAN 60 seconds and here’s How To Video:

1) Log into your PayPal account at www.paypal.com
2) Once you’re logged in, go to the My Account tab, choose Profile, and then click My Money
3) You’ll see a section called My Preapproved Payments.  Click on Update (to the right of this section)
4) There you will find your BiggerBids subscription, which you can update as needed

How to Add a New Funding Source in PayPal: 

If you want to use a new funding source for your subscription, login to PayPal, then ADD the new credit card or bank account to your PayPal account, then CHANGE the funding source shown on the BiggerBids subscription record to use the new card/account.  You can then delete the old credit card or account if you wish.  You must follow these steps in this exact order, or PayPal will probably cancel your subscription.

**Warning:  If you login to your PayPal account and delete a card or bank account that’s being used for your BiggerBids subscription, PayPal MAY cancel your subscription. PayPal may also cancel a subscription if the credit card expires or is not updated in the specific sequence that PayPal requires. PayPal gives warning of this, but it is in small type and easy to overlook.

If your BiggerBids subscription was cancelled by PayPal Don’t worry, you shouldn’t lose your BiggerBids account settings and photos.Simply visit the Subscription Details link under your My Account tab within your BiggerBids account to create/update the account with your PayPal account again.

You can cancel in one of two ways:

1) You can login to your BiggerBids.com account and click on the View/Alter Subscription Details link under your My Account tab from the top of your page. You can then find the cancel section to continue.

2) Or, you can log into your PayPal account and do an advanced search for transactions matching payments@biggerbids.com. This will allow you to locate your subscription. From there you can choose to cancel it.

Contact the BiggerBids Support Team if you have any questions not address above.

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